Your privacy matters to us. This Privacy Policy explains how lootbet collects, uses, stores, and protects your personal information when you use our online gaming platform in the Philippines.
lootbet ("lootbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the lootbet online gaming platform ("Platform"). This Privacy Policy describes how lootbet collects, processes, stores, shares, and safeguards your personal information in connection with your use of the Platform, including our website at lootbet.org, our mobile application, and all related services.
This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering for a lootbet account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Note: This Privacy Policy applies to all lootbet users in the Philippines, including players from Manila, Cebu, Davao, Quezon City, Makati, and all other regions. If you do not agree with any part of this Privacy Policy, please discontinue use of the lootbet Platform immediately.
lootbet is an online gaming platform operating in the Philippines, offering casino games, slots, bingo, baccarat, and related entertainment services to eligible Filipino players aged 21 and above. lootbet acts as the Personal Information Controller with respect to the personal data collected through the Platform, as defined under the Data Privacy Act of 2012.
For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer (DPO) at:
lootbet collects the following categories of personal data from users of the Platform:
Sensitive Personal Information: Certain data we collect — such as government ID numbers and financial account details — may qualify as sensitive personal information under the DPA. lootbet applies heightened security and access controls to all sensitive personal information in accordance with NPC guidelines.
lootbet collects personal data through the following means:
lootbet processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract; consent |
| Age verification (21+ compliance) | Legal obligation; legitimate interest |
| KYC and identity verification | Legal obligation (AML/PAGCOR requirements) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest; legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Marketing and promotional communications | Consent (opt-in required) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting and compliance | Legal obligation |
Where lootbet relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe link in any lootbet marketing email or contact our support team.
lootbet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
lootbet engages third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on lootbet's instructions and in accordance with applicable data protection laws.
lootbet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or substantially all of lootbet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the Platform.
lootbet may share your personal data with other third parties where you have provided explicit consent for such sharing.
lootbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, lootbet will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.
lootbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While lootbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in serious harm to your rights and freedoms, lootbet will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected users without undue delay in accordance with applicable regulations.
Your Role in Security: You are responsible for keeping your lootbet login credentials confidential. Never share your password with anyone. lootbet will never ask for your password via email, SMS, or live chat. If you suspect your account has been compromised, contact lootbet support immediately.
lootbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following types of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
These cookies collect anonymized information about how users interact with the lootbet Platform, including which pages are visited most frequently and how users navigate between pages. This data helps lootbet improve the Platform's performance and user experience.
These cookies remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
With your consent, lootbet may use cookies to deliver personalized promotional content and track the effectiveness of marketing campaigns. You may withdraw consent for marketing cookies at any time through the cookie preference settings on the Platform.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the lootbet Platform. For more information on managing cookies, refer to your browser's help documentation.
As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by lootbet:
To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. lootbet will respond to all verified requests within 15 business days. We may require proof of identity before processing your request to protect against unauthorized access to your personal data.
NPC Contact: The National Privacy Commission of the Philippines can be reached at its official website and offices in Pasay City, Metro Manila. You may file a complaint with the NPC if you believe lootbet has not adequately addressed your data privacy concerns.
The lootbet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style gambling. lootbet does not knowingly collect personal data from individuals under the age of 21. If lootbet becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with applicable regulations.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to lootbet, please contact us immediately at [email protected] so that we can take appropriate action.
lootbet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where lootbet engages cloud hosting providers or technology partners with infrastructure located abroad.
Where such transfers occur, lootbet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognized by the NPC as providing an adequate level of data protection.
lootbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, lootbet will notify registered users via email or a prominent notice on the Platform at least 7 days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how lootbet protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or lootbet's data processing practices, please contact our Data Protection Officer:
If you are not satisfied with lootbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. lootbet fully cooperates with NPC investigations and takes all data privacy complaints seriously.
Six ways lootbet keeps your personal data safe and your rights protected
All data transmitted between your device and lootbet is protected by TLS encryption. Sensitive data at rest — including your financial details and ID documents — is stored in encrypted form at all times.
lootbet's data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012. We are committed to upholding the rights of Filipino data subjects and cooperating with the National Privacy Commission.
lootbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate the Platform and fulfill our legal obligations.
We tell you exactly what data we collect, why we collect it, and who we share it with. No hidden processing, no surprise uses. If our practices change, we notify you before the changes take effect.
Access, correct, delete, or port your data at any time. Object to marketing. Withdraw consent. lootbet honors all data subject rights under the DPA and responds to verified requests within 15 business days.
lootbet has appointed a dedicated Data Protection Officer responsible for overseeing compliance with the DPA and NPC regulations. Reach our DPO directly at [email protected] for any privacy concern.
Your data is safe with us. Join thousands of Filipino players who trust lootbet for a secure, fair, and exciting online gaming experience. Welcome bonus up to ₱10,000 for new members.
21+ only. Gambling is addictive. Know when to stop. T&Cs apply.
lootbet is strictly for players aged 21 years and above. By using the lootbet Platform, you confirm that you meet this age requirement and that online gaming is legal in your jurisdiction of residence.
Gaming involves financial risk. Always play within your means and use lootbet's responsible gaming tools to stay in control. Visit our Responsible Gaming page for self-exclusion options, deposit limits, and support resources.
Gambling is addictive. Know when to stop.